Platform
A platform for operators, not just one support team.
Multi-tenant architecture, feature flags, versioned AI, white-label branding, and a full REST API. This is where Nexus Connect's hidden depth becomes visible.
Architecture
The full platform stack
Web Chat
Unified view
Assignments
Notes
Multi-LLM
Rules & Skills
Workflow Engine
Payments
Orders
Catalog
Flows
Campaigns
Scheduling
Content Studio
Analytics
RBAC
API
Webhooks
Capabilities
Built for operators who need control
Multi-Tenant Admin
Manage tenants, plans, limits, and configurations from a single admin panel. Each tenant is fully isolated.
Feature Flags
Kill switches, percentage rollouts, per-tenant overrides, and expiration tracking. Roll back any feature in one second.
Versioned AI
Rules and skills are versioned with publish, rollback, and quality scoring. Never lose a working configuration.
Platform Agents
Deploy AI agents at the platform level — shared across tenants or tenant-specific. Centralized management.
Starter Templates
Pre-built message templates, automation flows, and AI configurations. New tenants start with working defaults.
White-Label Branding
Custom branding per tenant — logo, colors, domain. Each tenant sees their own brand, not yours.
Admin Automations
Platform-level automations that run across tenants — onboarding sequences, usage alerts, billing reminders.
REST API + Webhooks
Full V1 API for messages, contacts, webhooks, and scheduling. HMAC-signed webhook forwarding for real-time events.
Access Control
Role-based permissions matrix
| Permission | Admin | Manager | Agent | Viewer |
|---|---|---|---|---|
| Send Messages | ||||
| Manage AI Agents | ||||
| View Analytics | ||||
| Manage Campaigns | ||||
| Manage Users | ||||
| Feature Flags | ||||
| API Keys | ||||
| GDPR Controls |
Interested in platform-level capabilities?
Talk to us about white-label, multi-tenant, and partner opportunities.