Unified Inbox

Every conversation. One inbox.

Manage WhatsApp, Instagram, Facebook, Email, and Web Chat conversations in a single real-time view. AI handles routine queries. Humans handle relationships. Handoff is one click.

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Search conversations...
PS
Priya Sharma2m

Hi, I want to check my order status

RM
Rahul Mehta8m

Can you send me the product catalog?

AP
Amit Patel1h

Thanks! The payment went through

SG
Sneha Gupta3h

I need to reschedule my appointment

PS

Priya Sharma

WhatsApp

AI Active
Hi, I want to check my order status
I found your order #IS-4521. It was shipped yesterday and will arrive by tomorrow. Here is the tracking link.
AI Agent
Looked up order #IS-4521

Channels

Five channels, one view

Every message from every platform arrives in the same inbox — no tab-switching, no missed conversations.

WhatsApp Business Cloud API — templates, interactive messages, flows
Instagram DMs, comments, mentions, and content publishing
Facebook Messenger — full conversation support
Email — SendGrid + Gmail OAuth dual provider
Web Chat Widget — embeddable JS SDK with session persistence
Native Android app with FCM push + real-time Firestore sync

Team Collaboration

AI and humans, working together

AI agents handle the repetitive 80%. Humans handle the nuanced 20%. Context is never lost.

AI ↔ Human handoff with full conversation context summary
Agent assignment with round-robin and manual routing
Internal notes between team members — invisible to customers
Audio alerts + browser notifications for escalations
Agent presence tracking — see who is online
Mobile inbox on Android with push notifications

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