AI Agents
AI agents that reply, route, and escalate with context.
Not a chatbot — an intelligence layer. Claude and GPT-4 orchestrated dynamically. Versioned rules and skills. Quality scoring on every conversation. Feedback loops that make it smarter.
Support Agent
Claude Sonnet • 17 tools • 3 rules
QA: 94%
RS
I ordered a blue jacket but received a black one. What do I do?
get_order_details→ #IS-7832 • Blue Jacket • Delivered
I can see your order #IS-7832 was for a blue jacket. I am sorry about the mix-up! I have initiated a return pickup for tomorrow.
Resolved automatically
Confidence below threshold — transferred to human agent
Intelligence
What the agent can decide
AI agents use 17 built-in tools, your custom knowledge base, and versioned behavioral rules to handle conversations autonomously.
Multi-LLM: Claude + GPT-4 — dynamically picks the best model per query
AI Persona: custom name, tone, personality per agent
AI Master Router: auto-routes to specialist agents based on intent
Versioned Rules: behavioral guardrails with publish and rollback
On-Demand Skills: lazy-loaded playbooks for complex scenarios
17 built-in tools: orders, payments, catalog, web browse, flows
Quality & Improvement
Gets smarter over time
Every conversation is scored. Feedback loops identify gaps. Rules and skills are versioned so you can roll back instantly.
QA Engine: automated quality scoring on every AI conversation
Knowledge bases: upload docs, FAQs, product info for grounding
Feedback loop: flag bad responses, improve rules, measure impact
Confidence threshold: auto-handoff to human when AI is unsure
Customer Intelligence: behavioral profiles enrich every response
PII anonymization: AI never sees personal data during processing
See it in action.
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